View Vacancy -- IT User Access and Utilities Manager - RCaH 1831

Open Date
14/04/2022, 10:34
Close Date
27/04/2022, 23:55
Research Complex at Harwell

Research Complex at Harwell is a world-class, science-led national resource with a mission to enable and add value to outstanding new science from co-location with the UK’s large-scale facilities at the Rutherford Appleton Laboratory (RAL) site. Many major advances in science take place at the boundaries between the traditional disciplines, and increasingly utilise advanced technologies available at centralised facilities.  Research Complex provides an environment that brings together leading physical and life sciences researchers alongside some of the UK’s leading research facilities.

Research Complex houses a number of long, medium and short-term research groups in life and physical sciences who benefit from the proximity of the major facilities and the synergy generated by the multidisciplinary environment.  We support a wide spectrum of research, from:

Multidisciplinary approaches to study the molecular mechanism of membrane proteins from pathogenic bacteria, providing understanding to help in the fight against anti-microbial resistance.


The UK Catalysis hub, which focuses on cutting edge multidisciplinary catalytic science including homogeneous, heterogeneous, bio, and engineering catalysis. Fundamental research into catalytic processes and development of new catalysis, will support the capture of CO2, new pharmaceutical processes, water purification, new materials to reduce energy consumption and many other impacts.

The Research Complex is a UKRI and Diamond Light Source (DLS) funded joint initiative, and is run by The Medical Research Council (MRC) on behalf of the stakeholders. 

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, more information can be found at

MRC - 4
Harwell Campus, Oxfordshire
£32,005 - £40,769 per annum (depending on experience)
Permanent/ Secondment
Administration & Management
Full Time

Overall purpose: 

This role is part of the User Office and Facilities Team who provide support to users to enable and deliver the internationally competitive science being undertaken at the Research Complex at Harwell (RCaH). It provides strategic and underpinning IT support, ensuring a comprehensive level of IT service provision for our laboratories, working with partners across UKRI to understand and deliver IT capability for the needs of our research. It is one of two IT Manager roles, this one will focus on user access and IT utilities, the other role focusses on networking and IT security.

The role holder will work effectively across the User Office and Facilities Team, working closely with the Scientific Support Team (SST) and leading engagement with partners across campus to support the Research Complex scientists to deliver research of the highest quality.

The role will work with the IT Security and networking manager, supporting the Associate Director (Operations) in the continuous innovation and improvement of IT support for the science being delivered at the Research Complex. As with all members of the core team, they will proactively help implement and maintain a good Health and Safety (H&S) culture at RCaH.

Main duties / key responsibilities:

Job Purpose

In addition to the overall purpose, outlined above, this role focuses on the delivery of day-to-day IT support, working with partners across RCaH and the Campus to understand and deliver IT support for the needs of our research.   

Duties and Responsibilities

  • Providing assistance and support to our researchers in IT-related matters and to check regularly and maintain peripheral equipment such as scanners, printers, projectors, monitors and TVs to ensure that these are functioning and available to users.
  • Managing the IT induction process for new users and monitoring compliance.
  • Procurement of equipment and services for the IT systems in the Research Complex (including the tendering process) maintaining inventories of equipment as required.
  • General troubleshooting of desktop/laptop hardware and software issues, as well as general Windows, Linux and Mac support.
  • Software installation, software licensing and auditing of Research Complex IT equipment.
  • Installation, management and development of the IT systems for Research Complex, including Linux/UNIX servers, Windows systems, web servers etc. ensuring compliance with policy.
  • To manage routine IT maintenance, including patching & backups at specified intervals. Implementing security and virus protection measures, setting up and maintaining user accounts, user groups and mail lists, and maintaining logs of usage/faults as required.
  • Working with IT Networking and Security Manager as appropriate.
  • Escalating problems where necessary to management or third-party suppliers.     
  • Ensuring the smooth running of Research Complex IT systems, ensuring a value-added service which considers user needs and strategic requirements and which is continuously scrutinised and improved.
  • Work flexibly with the other members of the User Office and Facilities Team to ensure that annual leave is coordinated and that all requirements are covered during periods of absence.
  • The role may be part of a 24-hour cascade structure which, in the case of incident, will be used to inform colleagues, RAL-site Security Officers and STFC Estates personnel on issues of building and laboratory safety, security and integrity.

Working relationships: 

The role is at the centre of the core team of Research Complex, working closely with our team of technicians, user support, communications, and IT teams to coordinate and manage the effective maintenance and management of Research Complex facilities. It is the first point of contact and coordinating lead with STFC Estates Services that maintain our building. 

Additional information: 

This position could also be considered as a secondment opportunity

Equality & Diversity:

The MRC values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all.  Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities.  The MRC is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence in scientific research through good equality and diversity leadership and management. 

Corporate/Local responsibilities & requirements:

The post-holder must at all times carry out their responsibilities with due regard to the MRC’s:

  • Code of Conduct
  • Equality and Diversity policy
  • Health and Safety policy
  • Data Protection and Security policy 

Job descriptions should be reviewed on a regular basis and at the annual appraisal.  Any changes should be made and agreed between the post-holder and their manager.

 The above lists are not exhaustive and the post-holder is required to undertake such duties as may reasonably be requested within the scope of the post.  All employees are required to act professionally, cooperatively and flexibly in line with the requirements of the post and the MRC.

Education / Qualifications / Training required:


  • A-Level or Equivalent 


  • Degree or Equivalent

Previous work experience required:


  • Experience of working in a user facing IT role


  • Experience of strategic scoping and deployment of IT solutions

Knowledge and experience:


  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, but with experience of older MS operating systems.
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint.
  • Technical diagnostic skills, to enable evaluation of alternative courses of action, innovate where necessary and document solutions
  • Be able to learn in the role, with a positive and collaborative approach to problem solving


  • Experience of Linux based operating systems with emphasis on Centos and Ubuntu
  • Experience of Apple MacOS & iOS
  • Experience of Android
  • Experience of VMware ESXi

Personal skills/behaviours/qualities:


  • Good interpersonal skills and the ability to work effectively within a team.
  • Good communication skills (oral and written) and able to deal effectively with people at all levels.
  • Ability to deliver to manage a varied workload and prioritise effectively, dealing with conflicting demands.
  • Ability to work under own initiative and to proactively manage own time.
  • Ability to overcome challenges and solve problems in a logical way.
  • Good attention to detail and accuracy



We are looking for a proactive, self-starting individual to join a focused core team supporting 180 researchers based at Research Complex.  The IT User Access and Utilities Manager is at the centre of the core team, ensuring IT provision for our core team, making sure our users can access our IT network and servicing our IT utilities. They work with the IT Networking and Security Manager to ensure that the IT provision at Research Complex is seamless and secure.   
The MRC is a great place to work and progress your career, be it in scientific research or the support functions.The MRC is a unique working environment where our researchers are rewarded by world class innovation and collaboration opportunities that the MRC name brings. The MRC is an excellent place to develop yourself further and a range of training & development opportunities will be available to you, including professional registration with the Science Council.

Choosing to come to work at the MRC (part of UKRI) means that you will have access to a whole host of benefits from a defined benefit pension scheme and excellent holiday entitlement to access to employee shopping/travel discounts and salary sacrifice cycle to work scheme, as well as the chance to put the MRC and UKRI on your CV in the future.

Our success is dependent upon our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We welcome applications from all sections of the community irrespective of gender, race, ethnic or national origin, religion or belief, sexual orientation, disability or age. As "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

We will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

This opportunity is closed to applications.